Privacy Policy

1. Business Name

Queen Bee Capital Co., Ltd.
22F Sumitomo Fudosan Roppongi Grand Tower, 3-2-1, Roppongi, Minato-ku, Tokyo, Japan 106-6222
CEO: HUANG SHENBO

2. Manager’s name, job title and contact information

Chief Privacy Officer     Hirokazu Yoshitake ( Compliance Department )    Contact: 0120-808-774

3. Types of personal information to be acquired

Upon taking sufficient safety management measures, we acquire and use the following personal information (including Individual Number and other personal information that contains Individual Number) through the Website or Application.

1. When customer registers as a user to use our service, we will acquire information, such as customer’s name, address, date of birth, Individual Number, phone number, email address, transaction purpose, and other public information that contains personal information.
2. When customer uses our service, we will acquire information, such as device used to connect with Internet, IP address, customer login information, browser type and version, operating system etc.
3. When customer continues to use our service, we will acquire information, such as bank account information, customer profile picture etc.
4. When it becomes necessary to scrutinize the remittance purpose of customer, in order to comply with the regulation, we may acquire information, such as documents (invoices, contracts, quotations etc.) which contains personal information and supports the remittance purpose, chat or email history with beneficiary, identification documents of beneficiary or related beneficiary, customer’s financial institution transactions status, customer’s final tax return data etc.
5. When customer logs in to our service using his/her social media network account, we will acquire necessary personal information in order to authenticate access to our service.
6. When customer uses mobile device application, we will obtain the terminal ID of the mobile device. We might use the information to customize our services for customer and the device, and to analyze any device issues that might be related to our services.

4. Purpose of using personal information

Unless permitted by law, the Company shall handle personal information within the scope of the purpose of use in each of the following items.

1. Purpose of using personal information obtained by a method other than obtaining personal information directly from the person in writing
   1. To properly perform the commissioned work in cases when commissioned and so
2. Purpose of using personal information subject to disclosure
   1. For acceptance of our user registration application
   2. For identity verification based on the Act on Prevention of Transfer of Criminal Proceeds
   3. To confirm the authority of the principal or agent in various transactions
   4. To manage ongoing transactions at the Company
   5. To determine the appropriateness of the provision of our services, based on principles such as compatibility
   6. To research and develop our services by conducting market research, data analysis, conducting questionnaires, etc.
   7. For various proposals regarding our services, by sending direct mail, etc.
   8. To properly perform the commissioned work by our subcontractors
   9. To properly perform alliance business by our business partners
   10. To provide to subcontractors to the extent necessary for the execution of appropriate business, by sending premiums, etc.
   11. For cancellation of various transactions and post-management after the termination of transactions
   12. To properly and smoothly perform transactions with customers
   13. Handling of personal information of business partners
       1. For communication regarding transactions
       2. To confirm customer’s identity and respond to inquiries
   14. Handling of personal information of our recruitment applicants and employees
       1. To contact those who wish to provide information for employment and to select employment
       2. For personnel and labor management of employees and welfare
   15. For any other purposes that customer has agreed in advance

5. For any other purposes that customer has agreed in advance

The Company shall not provide personal information to third parties without the consent of the customer, except as required by laws. If third parties are located in foreign countries, with the consent of the customer, the company will provide the information regarding personal information protection regulations of that country, in accordance with the Act on the Protection of Personal Information. If the foreign country of the third party cannot be identified at the time of obtaining the consent of the customer, and when it can be identified afterwards, the information can be provided at the request of the customer, by contacting us through the contact information in Section 10.

1. Please check below link for major remittance countries/regions. (The content of the link is in Japanese)

   Personal Information Protection Commission JAPAN Website

2. Please check below link for Personal Information Protection Policies in other countries. (The content of the link is in Japanese)

   About Personal Information Protection Policies in other countries (Japanese Bankers Association)

6. Joint use of personal information

The Company shall not share and joint use personal information without the consent of the customer.

7. Consignment of personal information

The Company might consign part of our business operations to subcontractors to provide better services to our customers. At that time, personal information might be entrusted to the subcontractor. In that case, the Company shall select a contractor that satisfies the sufficient level of protection of personal information, conclude a contract for the protection of personal information, and thoroughly manage and supervise the contractor.

8. Request for disclosure and correction of personal information

In accordance with laws and regulations, the Company shall respond to customer’s request in good faith, concerning notify or disclose the purpose of use of personal information, correct, add, delete, suspend or delete use, and suspend provision to third parties, request to disclose provision records to third parties (hereinafter collectively referred to as “Disclosure”). For requests for Disclosure of personal information, please refer to “Contact Us” described in Section 10. We will send you request documents for Disclosure of personal information. In addition, for Disclosure of personal information procedure, a document which could confirm customer’s identity or agent is required. Furthermore, the following fees will be applied for requests for “Notification of the purpose of using personal information to be disclosed” or “Disclosure of personal information to be disclosed”.

9. Complaints and consultations regarding personal information

For complaints regarding the handling of personal information and requests for consultation, please refer to “Contact Us” described in Section 10.

10. Contact Us

11. About voluntary provision of personal information

Whether providing personal information to us is at your discretion. However, please note that if you do not provide the necessary items, you may not be able to conclude a contract or receive services.

12. About Cookies

Our website might use cookies to provide better services. Cookie is a small piece of text data sent by a web server to the visitor’s browser and does not include any information that can identify the visitor. In addition, by setting the browser, you can disable the function of cookie, but as a result, you may not be able to use all or part of the services on the web page.

13. About measurement regarding security control of retained personal data

In order to handle personal information more rigorously, we have established the rules regarding personal information protection based on personal information protection policy that complies with JIS Q 15001, and have been operating personal information protection management system, by understanding the external environment. In addition, when handling personal information, we have been taking security control measurements from four perspectives: organizational, human, physical and technical. For more details regarding security control actions, please make inquiry to us by “Contact Us” described in Section 10.

14. Name of accredited personal information protection organization and contact information for complaints

Enactment date : February 1, 2020
Revision date : November 11, 2020
Revision date : April 1, 2022
Revision date : April 11, 2023
Revision date : August 8, 2023
Revision date : April 1, 2024
Revision date : August 1, 2024